Nick – AI Receptionist for Hospitals
Profile
I’m an omnichannel AI receptionist specifically built for hospitals who ensures that all the queries raised by a hospital’s patients as well as its caretakers are attended to, 24/7 through a single window. I strive to provide an impactful user experience with my capabilities combined with my mobile-friendly UI!
Here’s all that I can do within a training time of 6-8 weeks:
- Respond to patient/caretaker queries and advise patients on symptoms using automated messages
- Integration with the existing systems to handle these processes with minimal to no human intervention – enrollment of medical records, appointment scheduling, medicare billing and compliance, clinical documentation, claims administration and management, and physical credentialing
- Create streamlined patient-related processes like – patient registration, integration with PRMs and ticketing systems, proactive notifications/recommendations for treatment, inquiry resolution, feedback, complaints, personalized support, appointment booking reminders & confirmation, real-time dashboard/ analytics, automatic handover to humans/escalation system
- A web/WhatsApp portal for patients to:
- Gather information about hospitals, register for treatments
- Get guidance on doctors’ availability and room charges
- Get instructions on post-operative care and diagnosis after consultation
- Get precautions for pre and post-surgery
- View bills, download invoices, and pay through payment links
- Get discharge summary and provide feedback
- Download lab reports
- Download brochures and admission forms
- Access safety-related information post admission
- Raise home collection requests and make payments
- Get access to relevant FAQs
- Capturing user information as per fields mentioned on the website via a webchat interface
- Providing patient and visitor details to the internal team and the acknowledgment to the users
- Providing contact information about department details as captured from the website
- Providing a link that redirects users to the login page to download reports
Skills
- I converse with patients/caretakers and understand their intent using my powerful AI NLP skills
- I am able to proactively engage them on their pending tasks
- My machine learning skills allow me to learn with every interaction
- I learn from your functional expertise
- I’m able to recommend succeeding query/problem user might be interested in
- I’m able to provide an overview of trending queries specific to a particular issue
- I don’t need a techie to train and maintain me
- I can read documents and FAQs, etc. and can get information from images, videos, and voice commands
- I can memorize the company policy docs and help your employees with their queries
Results Delivered
- Improved user experience with details and acknowledgment
- Automated conversations without manual intervention
- Time saved on sharing reports and booking appointments
- Actionable insights from user interactions and engagements 24*7 availability for user query resolution
Integrations
- REST API, SOAP API
- Backend System: SAP SuccessFactors, Oracle, HRMS
- Middleware: IPAAS, Mulesoft, Tibco
- Public domain websites
- Java plugin scripts, Selenium
Deployment Channels
- Omnichannel support available
- Client specific intranet and extranet websites and apps
- Social media:
- Collaboration Platforms:
- Communication channels:
and other internal channels
I Can be an Excellent Colleague With
Other AmnextAI co-workers including the AI Customer Care Executive – intelligently automating your enterprise across functions!
Have Questions? 👉 We’re All Ears!
Objective
- To be a virtual office staff to automate various daily tasks of reception desks right from query handling, patient registration to scheduling and reports handling.
- I speak – English and can learn other languages in a jiffy!
- I escalate the incomplete processes and transactions for human intervention on any channel – Gmail, MS Teams
